Terms of service

1. Overview

This website is operated by Batir Project. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service. These terms apply to all users of the site, including browsers, customers, and merchants.

We reserve the right to update or change these Terms at any time. It is your responsibility to check this page periodically for updates.

2. Online Store Terms

By using our website, you agree that you are at least 18 years old or have permission from a parent or guardian.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.

3. Products and Services

All products are handcrafted and inspected before shipping.

Due to the natural characteristics of timber, variations in color, grain, or texture are normal and not considered defects.

We reserve the right to modify or discontinue any product without notice.

All descriptions and prices are subject to change at any time, at our sole discretion.

4. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all orders.

We reserve the right to refuse any order if we suspect fraud, error, or misuse.

5. Shipping and Delivery

Orders are shipped from our warehouse. Delivery times may vary depending on location and carrier.

We are not responsible for delays caused by couriers, customs, or weather conditions.

Once shipped, the customer is responsible for ensuring someone is available to receive the order.

Please refer to our Shipping Policy for more details.

6. Returns and Refunds

We only accept returns for items damaged during delivery or defective upon arrival.

Claims must be made within 7 days of delivery, with photo evidence provided.

For full details, please see our Return & Damage Policy.

7. Intellectual Property

All content on this website — including text, images, logos, and designs — is the property of Batir Project and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

Batir Project is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

You agree that your use of our products and services is at your sole risk.

9. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes will be handled in accordance with Australian consumer law.

10. Contact Information

For questions about our Terms of Service, please contact us at:

📧 Batirproject.au@gmail.com

📍 Batir Project, Sydney, NSW, Australia